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They’ve faced one trial after another recently: rising caseloads tied to the pandemic, the influx of migrants seeking asylum, housing instability and rising poverty.
To make things worse, they will soon have to implement the Trump administration’s new work requirements for SNAP — a momentous undertaking for staff, who must track compliance, verify documentation, and help recipients find employment.
Yet there are fewer hands to handle all that work. A new analysis by THE CITY and our partners at New York Focus found that nearly 12% of positions at the Department of Social Services are vacant; in November, the not-quite-11,000-strong agency had 1,439 job openings, making it one of the emptiest departments in city government.
As a result, the agency has had to ask more of its existing staff. Overtime pay at the Human Resources Administration — the wing of the Department of Social Services that handles benefits — has more than tripled since 2014.
Waiting hours for a 60-minute visit. Turned away for bringing too many diapers, or baby food. Attorneys refused at the door. Those were among the pieces of testimony at a hearing yesterday on what it’s like to try to visit someone on Rikers Island.
Got a question about our next mayor? Want to hear from our reporters directly about the Mamdani transition? Join our members-only virtual chat on Monday, Dec. 15th where our City Hall reporter Katie Honan, senior reporter Greg B. Smith, senior editor Harry Siegel and managing editor Rachel Holliday Smith will answer as many reader questions as they can. If you’re already a donor to THE CITY, look for an invite in your email. If not — donate today and you’ll be invited to join.
Things To Do
Here are some free and low-cost things to do around the city this week.
Thursday, Dec. 11: See Broadway performances from “SIX The Musical,” “Two Strangers (Carry a Cake Across New York)” and “The Queen of Versailles” at The Shops at Columbus Circle starting at 5 p.m.
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